I had a birthday party here for my 1 year old twins. Chose this over other bounce places because of the size of the facility and age of my kids.
The facility was clean and the staff was friendly. Typically enough for me.
Time given is an hour and a half. The "personal host" doesn't help set up or serve people. We set up, served our guests both food, drinks and cake. I had to search for him to get more plates. They come and remind you (which is fine) when time is running out. And then you're rushed out and have to be out of the room by the time party is over. So an hour and a half is truly an hour.
The facility is hot. We chose indoor due to the time of year however, it was nicer outside than it was inside.
Would I choose this place again? No. Would I recommend? No. It's just not for us. It was stressful. And I was looking for stress free.