We were very happy with the service we were getting, Our tech Miles was slacking after a couple of months and Dan came to the rescue and picked up where Miles was lacking. I ended up in the hospital in November, January and again in February because of this we did get behind on 2 payments which Dan understood....in my husbands words, "a good guy"! Today my husband is in the hospital in the Cardiac Unit as I type this review.....I just got home an realized this was the weekend we were supposed to have the pool Acid washed.
Dan quoted us $150.00 to do and Acid Wash on our pool, (because Miles had been slacking and he would give us a discount of 50% off) he gave me the date of the last weekend in March that he was available. While I was in the hospital I was finally able to respond to the text message he sent me.... he did not respond ...once out of the hospital I sent another text message NO response. Sent a message stating that I could not see what my outstanding amount was on his payment program (intuit I think it is) and then he DID respond via email with the outstanding invoice so now we have been completely paid in full. I highly recommend a new accounting software that customers can actually see payment history on.... its an on-line world these days
I called Dans cell phone at the beginning of this week and said I understood that we were behind but I had been caught up and that I needed to confirm if we were still on for the Acid wash and if he could respond to me EITHER way, and that we understood (and had no problem) with paying him that day.
Very VERY disappointed...