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  • Decided to come to Einstein's because it was close to the house and I was given a gift card from a student. Big mistake! Customer service was non existent. Not one employee said hi, good morning, what would you like, or thank you. In fact, they all had a look of sheer panic that people would want a bagel on a Sunday morning or they were hungover. We took our bagels to go only to find there a thing spread of cream cheese. I don't think they could have made it any thiner. In fact, we barely even tasted cream cheese at all. I would like to thank Einstein's and their employee for providing me with the affirmation as to why I don't go there. The only reason I gave it one star is because I had a gift card. If you want a good bagel with good customer service, go to Big City Bagels. They are a locally owed business that takes pride in their product and customer service.
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