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  • I'm on my forth visit with this company and the dishwasher STILL keeps breaking. For the latest visit they took me off the schedule because I couldn't take the "we're 10 minutes" out call. I was at work in a meeting and had someone at my house waiting on them. If they were only 10 minutes out, why not just knock on the door? Someone was there. When I called frustrated that I had to reschedule, the manager Mandy kept putting it back on me saying it was my fault because I didn't answer the phone or confirm my appointment last week. Which I did but they didn't have a record of it. She was unsympathetic, rude and condescending. Their business must be doing really well because they have ZERO customer service skills and apparently don't need the business. I'm only using this company because my home warranty company has them as a preferred vendor. This drama with the dishwasher feels like it will never be over and I'm now considering just buying a new one so I don't have to deal with it anymore. Unfortunate that the scheduling process is so horrible because the tech was very polite, on time and very professional.
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