Our heater was not working properly and we called a company in town that we had used before. They came out and said the gas valve was broken and it would be an $800 repair. We have recently worked with Donley for our business and so called them for our home. Rueben came out and was great with customer service. He found that the gas valve was shut off and that was the issue. The other company was trying to make money and Donley just fixed the issue and we paid the service charge. Couldn't be happier that Donley has integrity and the customer experience to go with it. Great job Donley on gaining a new customer.