I went here for the first time this weekend for a gel manicure and my experience was great. I had my nails done by Konnie and she was super friendly and she has a sense of humor which is refreshing. The other people who work in the salon are just as friendly whether you are their client or not. The atmosphere was really welcoming.
I had an appointment and although I was 10 minutes early, they still apologized for having me wait. I was not in a rush so I didn't mind at all. If they run slightly behind on appointments it is probably because they are taking the time to do things right. I thought the pricing for my gel manicure was on par with other nail salons in the area but the quality of work is much better.
They clearly put effort and money toward their salon which shows with the iPads on each of the pedicure stations and the UV lamps built into their manicure stations (so you don't have to get up or move each time a layer of gel nail polish is put on your nails.
Also, if you pay in cash they give you a $1 chip (similar to a casino chip) for each $20 that you spend to use on a future service. That's pretty great customer service if you ask me!
I will most definitely be back here again.