This visit started at a 1. Service here is usually average at best. This time I came after work on a Saturday night about 10:50 PM. It wasn't busy at all. Me and my boyfriend sat in the restaurant section and there was one other table. After getting us our drinks, the server came back to our table to take our order about 10- 15 minutes later. We both ordered sandwiches with modifications. His no onions, mine no cheese. After waiting about 15 minutes for our food, both our orders were wrong without the modifications honored. I can't eat cheese because I'm lactose intolerant so this was an issue. After waiting what felt like forever for her to come check on us, she said she would have them remake the food. She blamed it on the cook but said the manager would take care of the food for us. What bothered me other than our food being wrong was the fact that she came to our table not once, but TWICE with a mouth full of food. I understand being in the middle of a shift and needing to eat but don't come to a table you're serving with a mouth full of food. The only reason this is a 3 star review, and not a 1 is that we didn't have to pay for their mistake. The manager did his/her best to correct the mistake.
Expect sub par service when you come here and you'll be fine. I'll probably be back at some point if only for the fact that there's not much else on this side of town when it comes to good food and good service.