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| - KFC is a guilty pleasure I enjoy from time to time, and a coworker had a coupon for a discount on their new boneless chicken so we decided to go try it out.
When we handed the coupon to the cashier, the store manager who was in the back told her not to honor it. I asked why not, and the store manager got an attitude and declared that his franchise chooses not to honor most coupons and that, actually, they don't have to honor any coupons at all. I have to admit, I was pretty impressed by his off-putting and dismissive attitude towards a customer! When I asked what KFCs here aren't run by his franchise, he smirked and said, "We run all the KFCs in Nevada and Arizona, so you don't have a choice".
Look, I respect individual franchisees' decisions to assess their economic situations independently and not take certain coupons. But if they do that, they should be respectful to their customers and simply apologize - not be smug and condescending. And anyway, the store manager was wrong - I do have a choice, and that's not to patronize KFC whenever I'm in Vegas.
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