never had a bad experience here. it's easy to get to and if you pre-purchase tickets, you can pick up at will call before the lines start (or print at home i guess).
on the occasion that we've gone to a show at opening time, the lines are long. but tonight, i showed up later and was able to walk right in.
security at the door will frisk you. gum is no longer allowed. standing room only but you can usually find a spot anywhere, even in the back, that you can see the band clearly. acoustics are good as well. beers go for about 7 bucks for anything beyond budweiser.