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  • I am extremely disappointed with Chris and the Keg Steakhouse in Richmond Hill. I called the restaurant at 10:20pm today, I spoke to Chris, asked him what time they will close today? He said 11 and asked me if I wanted to dine in, I said I will order some takeout instead and I'll call him when I get it the car which is about 15 mins later, he said ok. I got ready and got in the car and I called the Keg Restaurant again at 10:36pm and no one picked up the phone. I called 7 times, and it keeps going to their voicemail. Then I arrived at the restaurant at 10:53pm and the front doors were closed. I saw a waiter and I waved to her to open the door for me, and asked for Chris. He came and apologized and said they are closed now, I explained to him that he said they close at 11, he said kitchen closes at 10:30 and the restaurant closes at 11, I asked him why he didn't say this to me on the phone when I spoke to him because all he said is the restaurant closes at 11pm. He didn't know what to say obviously because he knows he screwed up. He said all the grills have already been turned off. I left the restaurant very upset in a very bad mood, and advised him that I will be posting my complaint on Yelp, TripAdvisor, Google Business, Zomatoe, Yellow Pages, and other review sites, he said ok, and this is what I am doing now. I don't trust this restaurant, they don't go by their word, they made drive all the way there for nothing, they don't have about their customers.
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