This store is very un-professional. I pre-ordered battlefield 3 and then when release came out he said he didn't have my copy and just gave me a regular non pre-order copy without Kargan island map pack worth $15 online.
Then today I tried to return my new headphones that I bought from them a couple of weeks ago because the microphone had broken. They said I need my receipt to do that despite the fact that they track every single detail about me on their computer they simply cannot remember that time 3 weeks ago when they promised its easy to return just as long as no wires are disconected.
The woman who i first showed the headset to tried to break it even more before saying no we cant honor the $15 insurance we sold you and no we wont be replacing it with a new one like we told you we would.
Your best bet is to avoid this franchise, they've hired some of the worst phony clearly money grabbing kids I've ever seen.