I had previously been a Toni and Guy customer and came here for a change. I was so disappointed in what my colorist did. I had two colors as partial highlights (blonde and caramel) when it came to discussing what I wanted she told me it would be an additional $5 per color. Never heard that one before. The haircut was ok but the color was awful, she completely missed my roots. When I called to complain they had nothing to say. Would never go back again and really expected so much better.