We came for Saturday brunch. Service upstairs was horrible. Looking down it seems that the downstairs service were on point. The upstairs servers were looking at a video on our server's cell phone, joking around in the kitchen area by the stairs. Our water was never refilled. Coffee was refilled once (it was also cold) by the team leader (I think since she had an earpiece). We saw our server at our table three times: when she took our drink order, when she gave our drinks and got our food order, and when she finally gave our check. I think we could have just walked out and not pay and no one would notice.
Thinking back to my food, I didn't realize my order was incomplete. I ordered the Southern style Benedict with the optional sausage gravy. The gravy was missing.