My wife heard from a friend that SilverScript was a decent Medicare Part D and drug service. But I have had the most frustrating and infuriating experience in the one month I have been with them. First, I made an initial online order for my first prescription with them. No problems -- the site took the order, asked for the doctor contact info, charged me for the cost not covered by Medicare, and estimated a postal delivery date. After two weeks, I get a text message that a) the doctor had not confirmed the RX and b) my RX had been cancelled. Confused, I called up SilverScript/Caremark since I know that the doctor had confirmed the RX. After 20 minutes on hold, I learn that a) SilverScript will NOT FILL an order where the drug is NOT covered by Medicare and b) RX will not be filled even though I filled out a credit card authorization. The supervisor said somewhere in the fine print is an explanation of all of this. Silly me, I didn't catch it. Moral, don't sign up for this program if you have prescription drugs that are not (or may not) be covered by Medicare.