This is a mom and pop shop and the mom and pop who run this little operation are super nice!!. They both came out to greet me, gave me a detailed analysis of what they are going to do and what the end result will be. They have a coupon on their site for first timers and trust me, it came in handy. Not because of the prices, which are very reasonable, but because I had so many items: a pair of suede boots and 4 pair of jeans that needed to be taken in. My total came up to $84...AWESOME!! I highly recommend them.