I went back yesterday (Saturday night) and gave them another shot as I was craving a hot fudge sundae. The traffic was busy but the store clean, the ice cream servers were quick to recognize folks coming in while they multi tasked.
My order was taken quickly and was no need for a ticket. I got a hot fudge sundae in a glass as I was eating there, with the works!, and it was great!!
Could have been a fluke so we went back again tonight for another sweet tooth craving and found the same atmosphere with the employees once again pleasing and a clean store.
So based on two follow up visits I will raise the level to five stars.