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  • I purchased my Mercedes from Shumacher European LTD the end of Nov 2010...I initially called the Dealership after viewing their website..I spoke with a Frank Mendes....After speaking with him on the phone that particular car I called about would not work. Frank told me for what I wanted he would have it in about a week and that he would call me..I did not hear back from Frank after a week and half passed..I called Frank and had to remind him who I was...This should have been my first clue to stay away from this store....Frank told me what I wanted was there...I showed up 3 hours later...Frank has worked there 4 1/2 yrs...He is not very knowledgeable about colors avaliable (combination) and how the options worked...The negotiations was a bad experience....After the Dealership committed to a reduced selling price they tried raising the price to show me more for my trade....I dont know why I didnt walk at that time....I purchased a 2010 preowned mercedes with 8900 miles...Frank told me the alloy wheels had no markings on them....While he was finishing his paperwork I,walked outside to look at the wheels only to notice that 3 out of 4 wheels needed work...There is no way one would have not seen the markings if they actually looked at all 4 wheels....My experience with Service was equally horrendous...I had an item on the Due bill that took 3 attempts to get it right. I was told by the service advisor that Chris Schumacher only authorized the inexpensive fix...The quality of the work was bad......After the second attempt which was equally bad I had to talk to the Service Director ( Andy)...Andy had to get the ok from Chris Shumacher before he could send the car elsewhere to get it done right..Its quite apparent Schumacher's bottomline is more important than customer satisfaction.. When you go to their website they talk alot about Customer Satisfaction....Thats a Farce!!!!.I was offered water!!!!!!!
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