I've never had an issue here... But maybe it's cuz my stylist is Yvonne. My haircuts and colors always comes out the way I want it. It really helps to bring a picture of what you want and every time Yvonne matches it. She gives realistic advice if I'm trying to go from dark to blonde hair. If your favorite part of a haircut is the shampooing part, like me, OHHHHH she is amazing! I fall alseep every time. Lol.