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| - I hovered between 2 and 3 stars and finally settled on 2 stars cause well, no one likes to feel ignored and brushed off!!!
It was the grand opening party for Union Barrelhouse and the place was hopping!!! A fantastic sign for any opening of a restaurant!!! My son and I were greeted warmly at the door and being Yelpers, were presented with a gift bag at the door (thanks!) then we sampled their grilled chicken with mozzarella, tomato, basil sandwich which was delish. We got there at 7pm, they must have had an opening for VIP guests cause even though the event invite said 7pm till close, when we got there a little before 7pm, 95% of the complimentary sampling were gone.
NO BIG DEAL- we werent' there just for the free food, we came to support this restaurant (must be the same owner as Salty Senorita) so after we greeted fellow Yelpers Irene V., Laura I, Travis B., and the gang, my son and I looked for a patio table cause we wanted to sit down and have dinner.
Zzzzzz as in the place was buzzing but our waitress was not to be found. Finally I accosted one and she told me she would be right with me . . . 15 mins later . . . no big deal- there was soccer on tv so we watched the game . . . when she came, we ordered our food- kid's meal chicken tenders with fruit and a farm market salad . . . easy pizy order.
Then we waited and waited- my son who was very hungry kept asking where the food was . . . I accosted my waitress and asked- she said it would be right up.
(As in, palm in face- don't talk to me, can't you see I'm busy??) I was understanding- I mean, the place was packed!!!
We waited sooooo long that in between waiting my son had time to enter a grilled cheese eating contest where he had 5 minutes to eat 9 grilled cheese sandwiches (which by the way, was very fun)- I don't know how long the contest took- 30 mins?
By the time we got back to our table, our food was still not ready!!! 10 mins later the food comes, the waitress hurriedly throws the food down on the table and just runs away . . . I didn't even get the chance to tell her she gave my son tater tots instead of the fresh fruit side he ordered. Finally I had to chase her down and accost her again and she said, "oops, I'll bring it right out . . . "
30 mins later we were still waiting!!! My son kept asking where his fresh fruit was.
Finally I chased her down and accosted her AGAIN and this time I asked her to talk to the manager to comp'd our meal for the evening.
This is the first time ever in my prolific string of dining experiences where I had to consistently chase down the server- I might have logged a 1/4 of a mile chasing her down!!! You get the picture.
The manager came and was very friendly and apologetic and willingly comp'd our meal.
In terms of pricing, it was $10 for my salad which was medium sized portion, fresh, loved the balsamic vinegarette reduction but I thought it was a bit pricey for the portion and atmosphere of the place. The chicken tender kid's meal pretty ordinary- nothing to write home about.
Atmosphere is great, food ordered okay, service received epic fail. Manager very understanding and friendly. Not sure I would come back again.
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