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| - This review is for both Centennial Toyota and salesperson, Elton Rosas. First let me establish my credentials. I am a retired detective lieutenant from a major eastern city. I am skeptical, unbelieving anytime the human element and money are involved. We (my wife and myself ) came to know of Centennial Toyota through TrueCar.com. Not all Toyota dealers participate. The basis of TrueCar is transparency and the elimination of the game playing auto dealers are known to do with pricing.Utilizing Kelly Blue Book for invoice price and the MSRP on all available accessories for the RAV4 and in conjunction with TrueCar.com we had in print the total price of the car with the specific accessories we wanted and the standard delivery charges in writing and agreed upon before we ever left our house to drive from St. George, Utah to Las Vegas. I am not prone to give compliments but the following is well deserved.
Our salesman, Elton Rosas was fantastic! Right from the start he dealt with my flurry of questions and obvious disbelief in a professional but friendly manner. I was looking for the hidden costs, the up-charging on accessories, the last minute add ons and those things that dealers state they have no control over, it never happened. Everything he stated, everything we wanted, everything agreed to, everything in writing occurred exactly in that manner. We drove to Centennial to complete the paper work , down payment, the ordering of the car in person. In addition to assuring us we would receive the rebate from Toyota, other dealers would not, everything went exactly as Elton Rosas stated. The different extended warranty plans were presented to us but we were never high pressured. Elton kept us informed as the car we wanted was located and the options were being installed in "port" and when the dealer would take delivery and install the other options we selected. In addition to keeping us informed I had numerous questions on the process which Elton explained in detail. When coming to pick up our new RAV4 Elton was there to greet us and stood by patiently while I examined every inch of the exterior and put the car up on the lift ( my request )
for me to examine the under carriage without hesitation. Then we finalized the paperwork and payment. He went on to explain to my wife all the features and nuances of her Ruby Red RAV4. The amount of time from the first phone call to when we drove away from the dealership Elton gave us is beyond calculation. The service, the patience and professionalism he exemplified I have never seen in a salesperson anywhere! Least you think we overpaid for the car, we did not. TrueCar shows you the low, high and middle amount being paid for the car within the last 30 days. We paid between the low and middle price, $2300.00 less than
the dealer in St. George Utah AND received window tinting and vin related window etching... Right from the start I was waiting for the deception, game playing, fight to start and the "other shoe to drop", it never happened. Did I mention the car was spotless AND a full tank of gas. Elton as a representative of Centennial Toyota was perfect and professional, words I do not use often! Was Centennial and Elton Rosas this way because of how I am or is this their way of doing business. My educated observation and experienced evaluation indicates to me our problem free new car purchase is the standard operating policy of Centennial Toyota and their staff. Great dealership with fantastic personnel !
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