I've been here multiple times and I have to admit a boiled bagel is so much better than a baked bagel. The owner convinced me to skip toasting the bagel. I was surprised at the outer crunch and inner chewiness. Delicious! My only complaint is sometimes they skimp on the cream cheese, which made me disappointed, because it is so amazing. Hands down, best bagel I've ever had! I'm so glad this little gem is close to my home!