They need to up their take-out customer service and not act like robots. I've come here a few times to dine in or do take out. But lately, the take out dept has been slacking. I don't need to go to details other than then needing to be more consistent and improve their service.
It's like they're in their "I just work here attitude". Well if that's how you're going to represent a company/brand chain restaurant then maybe customers should look the other way for something worth far better than what they would experience here. Maybe I'll give them a month or so to improve and then I'll come back again.