I don't know why some people complained about the customer service. I found Karen and everyone there to be friendly and helpful. Don't blame raw food for your dog's salmonella or other illness. Instead of believing the fear spread by the vet, do research yourself. It's easy to blame everything on raw food. There are lots of reasons why your dog may get sick.
My dog was sick for 6 months and kept losing weight. We switched five vets and every one of them objected me to switch to raw and I believed them. They are the professional, right? Guess what? They couldn't figure out what was wrong with my dog and kept pumping her with antibiotics and garbage. After I switched to raw feeding, she bounced right back in a week and we've never been back to any vet for the past few years.
Thumbs up to Karen to stand up against the b.s. by the traditional vets and gospel spread by the big pharmaceutical.