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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I was up at the crack of dawn on a Saturday morning wandering aimlessly around the airport- I'm sure I was flagged by security- found the office and definitely had a WOW experience. Greeted as soon as I walked in and genuine interaction none of that "I'm gong to get the most out of this transaction crap". Going through the options for add on's the agent was upfront about what he would recommend and the others as he said were a waste of money. Like others have said, there is an option of debit or credit hold with the percentage much lower than the competition. On my way out to get the car I was offered a bottle of water for the ride- nice touch. The selling point for me was the vehicle. A Jetta pulled up and thought for sure my Volt was just a short distance away. Although I paid for a basic package, I received a fully loaded car with heated seats a nice to have in the dead of winter. On my way back I made sure to fill up my tank to avoid the fuelling cost, got to the station and spent a good 10 minutes trying to figure out how to open the gas tank. Manual and all, I couldn't figure it out for the life of me! I guess that's what you get when you're only familiar with Toyota's and Honda's! Dropped off the car and shamefully admitted I couldn't figure out how to open the tank. Asked the agent to show me for my own sanity- let's just say it took him several minutes to figure it out himself- slightly reassuring. In the end the guy charged me a quarter of the fee for gas understanding the predicament I was in. Top notch customer service!! Despite the slightly higher fees at the airport I will definitely use this place in the future should I need a rental.
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