We were not impressed with this hotel. Things seemed to go wrong from the start. When we checked in there was a leak from the ceiling onto our toilet. I called, was told someone would be up with keys to a new room, only to get a maintenance man 30 minutes later who told us there were no rooms left and that he was fixing the ceiling right then and there. I called front desk again and they finally sent someone up with keys to a new room.
Then when we got settled into our room I called to get an extra pillow (it was 8pm by that time). Called an hour later and said, "I called an hour ago about an extra pillow..." the lady on the phone, Robin, interpreted me saying, "it hasn't been an hour, your pilow is on it's way." She SHOULD NOT be working with customers. Fire Robin. 20 minutes later we get a knock on our door and it's towels, not an extra pillow. How hard is your job?
I took a shower the next morning and by the time my 10 minute shower was over the water was above my ankles. The drain was completely clogged. Lastly, no clean towels at the pool and the water was FREEZING!
I wouldn't ever go back or recommend this hotel to anyone.