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| - Since my last review, I was contacted by a Hotel Arts manager and asked to give them another chance. So I did, and it was a fantastic stay: I was upgraded when I arrived at no charge and given a room on an above ground floor. The wi-fi was complimentary on this stay too. I was really starting to warm up to Hotel Arts again.
And then, I booked again, but this time, just booked it on the regular, using my corporate rate. Surely my preference of No 2nd Floor has been mentioned somewhere, right? Not so.
Pros:
-Room service staff are so nice! One even commented about what a sad view it was from my room. It was nice to hear since I had begun to think I was nuts for thinking the 2nd floor was 2nd rate.
-My room had a beautiful shower.
-The bed was comfy.
-Aveda amenities.
-The gym facility is nice.
-The lobby is cool. It's very trendy.
-The front of house staff has improved dramatically. They smiled often. They bantered. They knew I was there on my corporate rate. I believe the fella who checked me in was named Michael, and he even knew some BC current events, which made me like him even more.
Cons:
-The bathroom door slides on it's own.
-There was no full length mirror in my room.
-Did I mention the window?
-The additional service charge on room service are to be expected. It's $3. But the auto gratuity? A smack in the face. The lingering question: how does a chicken caesar salad cost more ($25 after charges) than a bacon cheeseburger with fries ($22.81)? PS. The cheeseburger was delicious!
-The wi-fi is $10.95 per 24 hours. And it wasn't even working. They had to have a special tech call my room, made my walk through searching out my IP address with them, and then charged me the $10.95 on the phone. However, the fee didn't appear on my final statement.
My stays at Hotel Arts leave me feeling a little disappointed, but I can never bring myself to say anything other than "good" when the front desk asks how my stay was. It's not their fault. It's that I expect more from a place that charges $179 a night. The rate on their website right now for a Studio Queen is $282.33, and I am just sad for anyone who is paying that amount for so little.
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