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  • This is the final straw. Last time I bring the car to Sears. They have one of the worst customer services. I had two tires replaced on my 2012 Honda. As soon as I drove the car out it started to vibrate and pull to one side. Had to setup another appointment as the shop did not have any slots open to bring the car right back. About 1-2 weeks later I bring the car in for a simple rebalancing. After about 60 minutes later the service coordinator said that we checked the "breaks" and we are going to change the "oil". Told him I just brought the car in for a tire vibration, not breaks or oil. His reply, "Oh ok". Goes off and says let me tell the tech. 40 minutes more and I am still waiting for a job that should have taken less than an hour. Last few times I went to their Chandler location and got the same crappy service. This shop in Mesa is no different. They have a culture of shotty service. Take my word. Save yourself the hassle. Stay away from Sears Auto!!
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