My wife and I came down to Phoenix for the first vacation we had in 3 years without our daughter, who is 3. Our pick up location was the Old Town Tavern in Scottsdale (great local bar). We arrived at the pick up location 30 minutes prior to our tour starting, which was 6:00 PM. Road Dog Tours never showed up so I called Road Dog Tours about this. They did call me back fairly quickly and I was told the tour guide never received information about picking my wife and I up. They did send an apology email and text message, which I did appreciate and ensured me this would never happen again. I would have loved to give the tour a higher rating if I got to experience it, however I was very impressed with the customer service.