I'm writing a 3-star because I used to come here pretty often before. Dole whip, sandwiches, and fries were so good and I loved getting a chocolate malt shake. Quality was really good and I remember the female owner making an amazing grilled cheese.
Today I went in with a craving before work to have some breakfast. I ordered a canadian sunrise, fries, and a dole whip to go. The employees were talking to each other while working which isn't bad, the place was empty and they already took care of me. When I was waiting for my food, more people came in and it got a little busy. The cook came out and set my food down without a word and paced right back in the kitchen. I work in food service so I'm pretty understanding. Maybe she was tired, maybe she was busy working on other tickets and had a lot to do. It's alright with me but I never got my dole whip. Went back in line and the cashier apologized and served me after the other people. I probably came when it was bad timing. Cashier was very sweet though.
What brings this review down was my food itself. The fries were okay but the biscuit was very doughy, raw and mushy even though it was charred on the outside. The sandwich wasn't what I remembered. I thought maybe I had a fluke. I called a couple times to try letting them know but no one picked up the phone. I urge the staff to check food quality and when things aren't up to par, communicate with the customer. I personally don't mind waiting extra time.