I've had great experience here.
All my complaints (e.g. Broken sink disposal, loose nail) were addresses immediately, most in the same day. When I send them emails or leave voicemails, they get back to me right away. Everyone in the office has been very nice to me!
Building is always clean; my favorite part is how well they landscape the street- it is one of the main reasons I choose to renew my lease. The rooftop deck is great too- my favorite place to study.
They have always given me warnings far in advance about entering my apartment (e.g. for AC maintenance), and about fire drills etc. I have no experience with future tenants viewing my apartment, but as I recall from viewing the apartments myself they could not show me some apartments because they are legally bound to give tenants 24 hr warning prior to entry.
The only reason I don't give them 5 stars is that their indoor bike racks are overcrowded, and the rent is a bit high.
PS- you get a small discount on the gym in the building- which comes with unlimited yoga, you can just walk into any class!