DON'T STAY AT THIS HOTEL
If there was a zero star it would be more appropriate. Made a reservation through hotels.com for $200 for one night stay. Arrived at 1am and there was nobody at the desk for a good 5 minutes. Finally the host comes out with the worst attitude ever. Then as we are checking in she wants to charge an extra $60 for "late check in". Needless to say I was irate and only needed the room for about 7 hours of sleep (for $200). I complained and instead of resolving the issue, she called the police to have me removed from the premise. When the police got there they realized it was a complete waste of their time and were laughing at the situation. They still had to do their job and make me leave.
Today I am trying to contact the hotel to get a refund, as they have considered me a "no show" and charged my card. I have called three times to speak with the manager who is "too busy" to take my call. She also won't call me back.
Entire lack of professionalism and courtesy. If I pay $200 a night for a hotel I expect to be greeted at the door, and provided with friendly staff. They were very combative and inappropriate. Neglected to have a conversation and try and resolve the issue - resorted to aggressiveness because the staff wasn't intelligent enough to cooperate.