Customer service is great!
My boyfriend & I came to the hotel to try to check in early at 12p (check in is at 4p). We overheard other people saying that there was a $30 early check in fee... Then one of the workers informed us that if we signed up for a Total Rewards card (which is free), the early check in fee is waived! What a deal! Unfortunately, there is still a mandatory resort fee that you have to pay per each night.
The room is clean & we requested a room with a view & we got one of the pool. Sadly, although the bed was comfy, the pillows were incredibly bad! Once you laid your head, it would sink through & your head had zero support, might as well just sleep without a pillow. Also, I do not know if it was Vegas or the bed but I got a couple of mysterious itchy bumps on my body... I hope it was Vegas & not the hotel!
$5 crap tables on Sunday afternoon!