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| - Its hard not to love the Royal Palms setting, the gorgeous Mediteranean grounds, and the elegance of an evening at T. Cooks. We typically come a bit early for our reservation and walk the grounds to enjoy the texture of it all. It feels special to be there, and over the four times we've been, its pretty much lived up to or exceeded expectation three times.
The last time we went however, was a rather surprising contrast to what we had come to expect. Having been used to exquisite and thoughtful service, as well as wonderfully prepared and presented food, we were not prepared for an evening of disappointment. Despite a dining room that was perhaps half-full when we were seated, the amount of time we waited to give our order, as well as the time between courses, seemed almost geologic. When entrees arrived, one was wrong and another had portions that were cold (not luke warm ... actually cold). We waited again hoping to ask for remedies, but we didn't see a member of the wait staff again for quite a while.
Now, that said, when we did finally get the chance to raise our concerns, the dishes were quickly re-prepared and returned ... and the staff comp'd our bottle of wine for the evening and brought an incredible mulit-chocolate dessert huge enough for three to share with leftovers. So, although I was disappointed in the evening, I applaud T. Cooks efforts at repair. And I will definitely return; one off-night isn't enough to dissuade me. And that lobster bisque ... incredible.
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