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| - This place is HORRIBLE!! They completely ruined my wedding dress! Not to mention the main boss was a complete jerk about it and didn't pay me our previously agreed upon reimbursement and/or date of reimbursement - not to mention the fact that he didn't think he had to reimburse me for the cleaning service altogether! Luckily, I had already worn my dress but it's still the principle.
I dropped off my dress and other garments to their "drop" location on Decatur and Lone Mountain. The lady there, Chang, was actually pretty nice considering the circumstances. I had to go through her for everything because she said her boss at the Jones & 215 location didn't speak any English and wouldn't talk to me because he's stubborn.
Anyways, we decided on a set amount that they were going to reimburse me (which was half the cost of the dress - they wouldn't even reimburse me for the actual cleaning), and I would have to come back in one week for the money. Well, when I went back to get my money (the second time because, of course, I went on the day in which we had agreed upon and "his wife must have taken the check" Chang told me) it was less than the predetermined amount and the jerk had written out the total amount disbursed between three checks dated for future months!
Also, a white dress I had dropped off with my wedding dress had been dyed pink!! Luckily, they were able to get that back to white but with the repeated cleanings they had to do in order to get the pink out, they shrank the nylon zipper and so now it's almost impossible to zip and the zipper handle will most likely break soon from the force.
Not to mention their business license they had displayed at the time of my incident was expired.
Other than Chang at their Lone Mountain location, this place is horrible and you should never bring anything there they that you don't care if its ruined.
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