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| - For the most part, I have had good experiences here. The food is always delicious. We came here a few years when my guest had a lot of food allergies. The chef actually came out to our table and wrote down everything that the he could not have and what he could have and made a custom dinner just for him! And it was so good that I was jealous of having something "ordinary" from the menu! I have been here on several occasions and tried many different dishes, all were great (e.g., Bacon-crusted pork chops, steak, pasta, calamari, soups and more!).
The reason why they do not get 5 stars is that one time, both my guest and I ordered the bacon-crusted pork chops, and it arrived raw right around the bone on both of our orders! Don't get me wrong... it was still delicious, and of course we didn't see it until we got to the end of the meal. When I let the waitress know, she simply apologized and that was it. They always give a comment card with every meal, so I filled it out and let them know that the pork chops were undercooked this time around. I gave it to the hostess when we were leaving, and when I was waiting for the valet to pull the car around, the hostess came up to me to apologize and said that a manager would be in touch with me shortly to make amends. No one ever followed-up. I would not have expected that anything would come out of a comment card (let's be realistic... it's rare!), but the hostess set the expectation that a manager would address it, and it was never addressed. #1 principle of any service-related business: under promise and over deliver. That clearly did not happen in this case.
I would have probably given them 3 stars, but their food really is very good. And I have been there several times, I suppose they can't be perfect every time!
Also, if it is a holiday or if you tell them that you are celebrating a special occasion, they will come to your table to take a picture and mail it to you! It's a nice keepsake and service!
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