These guys rock! I had a broken boot zipper that needed replacing and they were able to do it in less than an hour! The zipper looks exactly like the original, can't tell the difference at all. I also had my heels replaced and added rubber soles on a few pairs of my boots a few months ago and they're still looking brand new. I asked them about why they had such a bad review on Yelp and apparently it's under new ownership for the last 15 months so don't count the old reviews. They are prompt and professional. Not cheap but fair prices. In this case you seriously get what you pay for.