My boyfriend and I just moved 2,000 miles from Westlake Ohio to Scottsdale area. We were members at La fitness in Ohio and figured we would go check out this location to see what it was like. Horrible idea!!!! The hostess that greeted us had to grab another associate to try and assist us. Apparently with out of state licenses that we have he couldn't assist us either. We explained that we signed our contract for a condo just down the road, which is why we came to this location. At our new condo the floors are still being finished so we haven't switch over our license till we move in. Offered to even show him the contract for our condo as proof! He said he would have to grab the store manager to assist us. Over comes Carlos, the gm. First off for a gm of a gym he is seriously overweight! Easily by 100 pounds...not a role model to be running a gym....that should be sign in itself. Then secondly he was completely lacking what makes a business, customer service! I highly doubt Carlos even has that in his vocabulary. Perhaps they wouldn't have to try and push people so hard to sign up if they change management to someone that knows about customer service. Worst experience I've ever had a gym, and I only made it 10 feet into the building. We will not be signing up at la fitness and from other reviews I would urge you do the same. All I have to say is la fitness you will not be getting my money ever again!