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| - Urban jungle is like a playground on Crack. Slides, climbing things, slides, shooting ball room, and trampolines. The place was clean and employees were circulating the different areas. We went during the tot time and especially loved that there were no big Kids! It was pretty crowded given it was the first week of tot time and a Friday. The line to get in was very long, about a 30 min wait. We got there at 10, and the line was already starting to wrap, by 11, it was not only wrapped it was around to the other side of the door. The line continued steady until about noon. This was with an employee at the door making sure waivers were filled out before getting to the counter. They need to figure out a way to expedite this process, because there were melt downs happening up and down the line. Several in our mommy group turned back because the lines. Had my mother in law not offered to help the lady behind us with her crying children, I'm sure she would have given up too. Maybe they can do online check in and pay? Once in, my son was off having a blast. The only problem was he was going too fast to watch or keep up with. He would go up one set of stairs I thought led to a slide then not come down because it led to Lots of choices! The upstairs play structures have cool clear fiber glass cut outs, that my son was scared of falling thru, but once i showed him it was ok, we found a cut out that had no fiberglass and was an actual hole- very confusing and dangerous! The provided parent lounge had comfy couches, cartoons and massage chairs (for a fee). It was nice when we needed a break and several mom's were in there feeding their babies. Although, I wish it was at the front of the building so parents could keep an eye on the exit.
However, the BIGGEST DOWNFALL of this place is they have no check out procedure. They stationed an adult at the door to make sure no stragglers ran out, but had/ have no way to identify that the person taking the child out, is the person who should. This made me a bit leary losing my toddler in the crowd, so I attempted to keep up with him and suggest you do as well.
I would highly recommend this place look into and revise their security procedures to ensure this it is not a place that makes it easy for kids to be snatched. I hate to think like that, but Arizona has a high rate of child trafficking; it can't be something they ignore. Maybe they can look into something like makutus island- gated exit and matching wristbands with names that are checked upon exit. After all, this place could be awesome, but safety should be priority #1.
Overall, we had a fun time. But be prepared to wait to get in, dress to be able to chase your child, and don't forget the grippy socks. Oh, and while there is room for strollers, it's better to leave them at home. They made it awkward for others to maneuver around, and took up a lot of room in the toddler zone.
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