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| - I went in today to sign up for the month-to-month membership...I came at the "right" day, because to enroll, it was only $5, instead of $100. Along with the $10/month, every year, I will be charged $40 to 'guarantee' my rate.
My sales associate was so pushy.
I know that they are sales people, but...WOW... unnecessary.
The basic membership doesn't include classes, which is fine, because I would have to wait until my guy gets home to watch our 8 month old... That will be my "get away" time. It's probably less busy at a later time anyways.
The sales associate kept wanting me to call my guy & ask if I could pay about $150 a month for a personal trainer. I am not going to disturb him at work for this, nor would I put him on the spot in front of her.
So, when I turned down the personal trainer, she wanted to bump up my membership, to one that's $15 or $20 (a month), for classes, and that she'll include child care for free..and she feels the need to tell me how that "never happens."
I'm not comfortable with leaving my infant in the care of a stranger. That is why I left my job after her birth--her father and I felt that it is best for her to be watched by family.
I had to get quite sassy with her to let her know that I was not interested in personal training, or classes. That I was doing this month to month because it was affordable, and a choice that my family & I had gotten to.
It was then when she spewed out that 80% of customers don't make their goals because they don't have personal trainers, and they don't know what they are doing.. And asked me if I "even knew" how much I needed to lift on a machine to achieve results.
Well, I've found personal work outs that go by weight, height, age, etc. Free, from Google....Not to mention the countless free apps available.
No wonder why people are afraid to go to the gym.
I was ready to walk out just from dealing with her.
I went back tonight around 630, and there was a line out the door to get in.
Here are the things that bother me:
--1--Teenie-Boppers.
There are children that are allowed in this gym, and on machines....
I mean, middle schoolers.
They wear their P.E. clothes in here.
Who in their sane mind thinks that a CHILD,
14 and younger needs to be in a gym?
--2- -A personal trainer.
I was on an elliptical in front of the women's select room.
Out of the corner of my eye (left) I see a pretty woman galloping towards this personal trainer. This personal trainer LEAVES his client and skips about 15 feet to chat up the pretty lady.
VERY professional, leave a client to flirt..... I'm sure that $150 a month is really what the client wanted to spend on his trainer trying to pick up a date.
--3--Other associates.
Sitting at their desks, texting....
walking around the gym, texting or on a cell phone..
Really? Do they not have a break room?
--4-- Cleanliness
They have a sign that all towels are mandatory...
However, that is not enforced.
It isn't asked if you have a towel when you check in....
Anyone can carry around a towel, but that doesn't mean that they are wiping down a machine...
Maybe if employees weren't texting, skipping/flirting, this would be noticed.
Oh, don't expect a "goodbye" or a smile from the front desk ladies either. The only acknowledgement I ever get is a blank stare.
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Comment from Gold's Gym:
"Thank you for joining our club. It's very sad to hear that just after one day you have so much negativity towards our club and staff. We are here to help you and want your experience to be as positive as it can be so you keep coming back for more workouts. Our staff recommends personal training to all of our new clients to help them kick start a new workout routine, if that's not for you then we are totally okay with it. Hopefully, you start enjoying our facility, if you ever need anything or have questions please let us know"
9/19
Please, know that it is your staff that has created the negativity, not I.
1- If you truly wanted a "positive workout experience", I highly doubt your employee would have told me your failure rate after not making a sale. Is that how you draw people in? By telling them that they are going to fail?
2- If your staff was "okay" with me saying "no" to a personal trainer/more expensive memberships, she should have listened the first and second time.... It shouldn't take more than three "no's" to get the hint.
Thanks.
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