| rev:text
| - Not sure why others tout the professionalism of Dino's employees, because that is the exact opposite of what I just experienced.
My brand new Whirlpool washer started acting up in the last couple of weeks (it would get stuck on the rinse cycle). They sent out Steven Romo from Dino's to take a look at it. First, he showed up 20 minutes before the window he set this morning (fine, okay, whatever, but I had just gotten out of the shower, and wasn't expecting him for a while).
He tinkered with my machine for a while, and then called me over to chat. He started to tell me that my machine was getting unbalanced load codes, okay. He then instructed me that I cannot do small loads, to which I let him know, that I do substantial loads as I tend to procrastinate doing my laundry. He said I needed to wash more than a couple of towels at a time, when he said this I pointed to an actual basket of towels waiting to be washed that was piled high! He then told me that I quote "needed to stop interrupting" and to let him finish talking because he was trying to give me information and that "this is his job" and he knows what he's talking about. I'm sorry, but he doesn't come hang out when I do my laundry, and I would find knowing how I actually use the washer to be pertinent information when figuring out what's wrong. I found his comment to be unnecessary and aggressive, and it turned a normal conversation into a really uncomfortable one sided lecture.
But it continues to get better! He then starts to tell me that it "appears" the washer and dryer are on the same circuit as other things in the house. Again, I explain to him, they in fact are not, they are on their own separate breaker, I had just spent a small fortune rewiring my 1930's house, and that the electrician has them on their own circuits. To which Steven says in a condescending manner, that I am wrong, and that they are on the same circuit because they are plugged into the same outlet (mind you the dryer is gas). Didn't know he was an electrician! He also tells me that the washer could have interference from routers or other appliances. My router is on the other side of the house, and again, the washer and dryer are on separate breakers and separate circuits from each other. I even called my electrician to confirm after the tech left.
He then continued to tell me that I was wrong, my electrician was wrong (mind you, my electrician is the owner and founder of one of the largest electric repair and installation companies in the Valley) and I told him okay, I guess I would just have to let Whirlpool send him out again when it continued. He then more or less threatened that they would have to charge me if he came back out, and that I'm wrong and just using the washer incorrectly, and that I need to rewire my (already correct) outlet. Also worth noting my electrician thinks claims like this about the wiring are B.S. but he anticipated it and did put them on separate breakers and circuits from one another at the get go.
His tone the entire time was condescending, and I got the vibe it's because of my sex (female) and age (25). I was not once confrontational, and was only ever trying to explain how I do in fact use the washer, and how the electricity is in fact wired.
My father (attorney) followed up with Whirlpool, and when he relayed what the tech told me to the woman at Whirlpool, she was surprised at the claims. She said it was the first time she had ever heard a tech say the problem was too small of loads, and that the outlet was the issue. She says all she had on her side from the tech was that the security system was interfering with the washer. HE NEVER EVEN MENTIONED THE SECURITY SYSTEM TO ME. He basically didn't listen to anything I told him, accused me of not letting him speak, and then LIED to Whirlpool. The woman at Whirlpool stated they'd be filing their own complaint about this, and they scheduled me a return visit from a different company.
I found the tech to be threatening, condescending, unprofessional, and above all, he was 100% wrong about everything.
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