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| - I love Johnny Rockets!!! I love the oldies music, the atmosphere, the food!!! It's great!!! The problem is, just like every franchise it's the managers, or owners that are the ones responsible to make you want to come back or not. I have been to a few different Johnny Rockets in AZ and each one is different of course on service and taste of food. I go to the Johnny Rockets out at San Tan Mall at least 3 times a month. I would go more if the service and food quality stayed consistent. It's frustrating to go and LOVE the experience and food and the next time you go back it's the complete opposite. I just visited this Jonny Rockets on Saturday 11/24 in the evening. We sat outside for the weather was fantastic. It took them 15 minutes to even acknowledge we were outside, we waited 10 minutes to place our drink order, another 20 to order our food, then another 35 minutes to get our food, at least 15 more to get our check, we weren't asked if we wanted dessert on top of that taking another 20 minutes. Needless to say, we missed our movie that was playing right across the way, it took us over 2 hours to eat, our waiter was cranky and didn't care to take care of us. Now onto the food..... it's a hit and miss every time I go! This particular time, it was ridiculous. The burgers were tasteless, the fries were cold..... I didn't understand why it was such a bad night for this place. I want to know why their food portion and the taste changes from every visit. Do the managers change; do the cooks change.... what is going on? One time we order the American Meal Deal. You get a huge burger, a huge side of fries and a drink. This time we got a small burger, a half a scoop of fries on the same plate and a drink. Their chili cheese fries are my favorite but I always have to be super clear when I order because sometimes I get a whole plate full and sometimes I get a half a plate and told its the appetizer size. Also they change from giving you graded cheese and nacho cheese on the chili cheeses fries, and when you ask the waiter they have no idea why your asking...... well I wouldn't ask if the order was always the same. I also feel like they shouldn't advertise fresh brownies on their brownie sundays if your going to serve hard stale brownies. I would love to keep visiting this Johnny Rockets, but im afraid I have to finally throw in the towel and look else ware to eat in San Tan Mall. I feel I have given them enough chances and it's frustrating to be such a flip floppy restaurant.
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