I contracted with 1st Choice for my move to Seattle last year. Upon delivery in Seattle, I found that someone had opened the boxes and stolen all my jewelry. I followed the Claims & Arbitration process required, but I was not reimbursed for all of my jewelry. Why? Because I did not open all the boxes at the time they were delivered. Who does that!? And why am I writing now...a year later? Because I still go to my jewelry box for that perfect piece, only to remember that it's gone.