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| - I would give it zero stars if I could. Here is a letter to the Executives at Nissan/ Infiniti to express my disbelief at how I was treated at Park Place Infiniti:
Hello Ma'ams and Sirs,
My name is D Edwards and I have been a Proud Nissan/ Infiniti Owner for two decades and four cars (Altima, 350z, Murano, FX35). My driver side window recently got stuck during one of our worst rainy days and I called your Las Vegas location for assistance. I took my car in and received a loaner. I was later told that the window's rails needed to be straightened and lubricated; 300 dollars. I came the next day to pick up my car (last Wednesday, I dropped the car off Tuesday) and was told that the car was ready. I drove it home and then left town on business. When I returned Thursday and drove the car the window was still stuck and would not roll up. I took the car back and was told that the motor for the window was out. I received another quote and took another loaner. Friday I was told that I could pick up the car. I drove back across town and dropped off the loaner. We tested the window there and it failed miserably. I was then given another loaner, told new rails needed to be ordered, and then was given yet another loaner car. 6 days later (today) I received my vehicle. I paid for a third time and drove away. I then received a call this evening from Jeff and Mark in Service stating that I now owe a 90 dollar interior detailing fee on the loaner because cigarette ashes (not burns as no damage to the car is present) were found in the car. First off, no one ever said smoking was not allowed in the loaner vehicles and I've used loaner cars from your organization for years and never had this problem. Secondly, given the circumstances, lost time and wages (I had to take off work several times for this losing over fours hours pay at 51 dollars per) I feel that this is nefarious to say the least.
Up until today if you asked me at any time who made the best cars and provided the best service I would have screamed Nissan/Infiniti. We were planning to trade in my wife's Altima for an Infinti at this location and was in the process of doing so bringing our Nissan/Infiniti purchase total to five vehicles but not after this. I absolutely will never do business with your organization again and I will be sure to voice my sentiments to anyone who's willing to listen as I am completely unsatisfied with this debacle of a service visit and will take my hard earned cash down to the Range Rover or BMW Dealerships.
For me this is extremely disappointing as your company has been a part of my Family for so many years. I will pay the 90 dollar interior detail fee, but it will be the last dime Nissan/ Infiniti ever receives from me.
Shameful.
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