Do not rent a car from this location. I was directed to this location via State Farm to rent a car while my vehicle was being repaired. Although two people work here, one person hides in the back office as people line up out the door way. My rental was a 2018 Ford Escape. I drove from Hertz to work and noticed the air wasn't that cold. When I took the car out on my lunch break I realized the air did not work at all. I called and asked if I could swap the car out and was told that they had 0 rentals left at their location but I could swap it out at the Hertz off of Elliot and the 10. Someone at the Chandler location called this location ahead of time to make sure a car was available. When I got there I was told a car was not available. I had two options, either go to a location in Mesa or the airport. Not wanting to run in to the issue of a smaller location running out of vehicles again, I chose the airport. When I got there I was told since the airport location is separate from the other locations around town, they could not swap out the car. I told them I was not leaving until I had a car with AC. An employee named Lena worked with me and thankfully was able to work out a transfer to get me a new vehicle. Upon returning my rental to the chandler location I was told that there was a $35 fuel fee since the car with the broken AC was returned with less than a full tank and they could not reverse this. I had to drive around in 110 degree weather to get a proper vehicle, why would I be charged for the fuel they made me use?
Before I dealt with this location I saw there were many bad reviews but I thought it wouldn't be so bad. I was very wrong, it was worse.