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  • Just relocated to the LV area after recent marriage & last name change. Even after providing all of the documents per written instruction on the DMV website, I keep being told I need different documents each time & have to reschedule a new appt. After 4 visits, still declined a new Real ID. That is frustrating but the worst part is how rudely I have been treated every time by the processing clerks. My Daughter attended one of the failed appts. with me and was shocked at how I was treated. I have been in customer service my entire life and have never treated anyone so badly. I guess they don't need my business so they feel free to make it clear they don't care. The entire experience which has gone on for more than a month now has made me feel very anxious to visit there ever again. The problem is I have to obtain new DMV license & ID somehow so I have no choice but to return unfortunately...
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