| rev:text
| - What makes me a fan of Chef Ramsay is that we both share the same standard when it comes to preparing food, and running a successful food business.
That being said, this was my first experience at one of his restaurants.
I have to be honest and say that my expectations of BurGR were not high since it is a burger joint and not one of his flagship restaurants. I was nonetheless still excited to try it.
We (my wife, mom) arrived about 8PM on a Wed night. There was about 25 people in line so the wait to be seated took about 25 min.
Once seated, we were promptly greeted by our server. ( I only use names when the service credits the individual, I don't bash ) She was very knowledgeable about showing us the touchscreen, and her steps of service would satisfy management in knowing that she knows how to suggestively sell beverages and appetizers.
Since we have never been her before, we took some time to take in the menu.
While I was checking out the menu, I could not help but to be distracted by this awful smell coming from the table. I was trying to dismiss it, but it was strong enough to make me realize that if I did not get rid of it, it would ruin my "first experience at a Ramsay restaurant"
My wife saw me smell the table several times, and confirmed that I was not crazy. She and my mom could smell it too.
I'm a foodie, so getting rid of this smell was a no compromise thing.
Ya feel me??
I've been working in "the biz" for 18 years. I knew this smell. It was the sour smell of bacteria. At first I thought that it came from the towel that was used to wipe the table and that it could be fixed by just asking that the table be wiped down with a clean towel.
No biggie right?
I had to use the restroom so my wife asked our server if she could take care of this. Her response was "oh, ok"
I came back from the restroom and sat down. My wife informed me that nothing was done yet. Ok I thought, not a problem. (yet...)
Our server returned with 3 waters and proceeded to suggestively sell beverages and appetizers. I ordered a Guinness and the jalapeno poppers.
She was the type of server that speeds off the table before confirming with all the guests that everyone is finished ordering so I stopped her and asked if we could have the table wiped down again. Her response was again "oh, ok" As I hastily explained to her about the smell, I discovered where it was coming from when I picked up the VINYL PLACE MAT that was in from of me.
(Here it is, the answer! The table gets washed but not dried, the place mat goes back on the table and stays wet. Bacteria forms on the bottom of the mat and that nasty sour smell is created over a period of time. Even though the busser wiped down the bottom of the mats, a hint of the smell still remained. It would have to go through the dishwasher, but I don't think it would have survived. Still, I did not let my silverware touch it)
My wife is the sweetest woman you could ever meet. Every person that meets her will confirm this. It is usually me that says things the wrong way on occasion.
When the request to wipe the table came a second time, our server responded with a look that I did not see, but pushed my wife off that very long ledge.
I let her handle it because if were me I would have not been as tactful.
Long story short, we got the table fixed (well, sort of) and my diplomatic wife decided to keep our server. It was one of those things that puts a beacon on your table that keeps you from complaining about anything else that could go wrong so you don't look like vindictive people.
If it's one thing I can't stand is vindictive people. Especially in the food and beverage industry.
We placed our burger order and waited for the culinary magic to begin.
The poppers arrived. 6 roasted (or fried?) breaded, stuffed jalapenos dipped in individual shot glasses half filled with cheddar ranch. My first bite led me to believe that they were still cold in the middle until I took my second bite which was warmer. The ranch cooled off the dipped part of the popper so don't wait to eat them or they will be cold. The flavor (hot or cold) was phenomenal!!!! loved it and they were very spicy. I would return just for these.
The BurGR's we ordered were the Farm, American, and Hell's Kitchen with a side
order of Parmesan Truffle fries.
Beautiful looking burgers! A picture on every plate. The fries, not so much. Seems they take "just fries" and add Parmesan on the top and you get your truffles on the side. The truffle aioli was delicious, but the fries sat a little too long under the heat lamp.
The burgers were executed perfectly. I thought the meat was under seasoned if at all. The brioche bun was ever so soft, the toppings flavorful.
The Shakes are to die for. My wife said it was the HERO of the day.
BurGR is an experience worth trying if at least once.
Ditch the placemats though, just to be on the safe sanitary side.
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