One of my pet peeves is going into a big box store and needing assistance and never being able to find anyone ... Or who you find doesn't know what you are asking for. I have been to this store a few times for projects such as installing new doors and new locks, and flooring and have consistently found their staff approachable and helpful.
Today was no exception. We called for help and "Bear" came over. While it wasn't his department, he did his best to assist with what we needed. He was joined by Joseph and despite not being familiar with our request both spent the time to make sure we were provided with an answer. This is what customer service is all about.
I don't mind waiting a bit or having to come back if the experience warrants it - and this is definitely my favorite home improvement store and my first choice every time!