Visited twice over Memorial Day weekend. We were disappointed with the service, wait times, friendliness of the staff and the overall experience. It was obvious they needed more help. The wait times were long, the staff on both visits forgot our drinks, 1 of the coffees was old. We asked to have our drinks for "Here" but most of them were in paper cups. Our food was forgotten. No one seemed to care we were waiting, except Andrew. The ladies room was in dire need of attention.
No one asked for our names, nor did anyone acknowledge us when we arrived or when we left.
I asked to speak to the manager both days, thinking maybe if I brought these things to their attention, I wouldn't need to write a review. Unfortunately, he was not working both days. We had been looking forward to our visit for many months, since some of us live in another state most of the year. I love CBTL coffees and teas. Disappointment all around.