Updating review 11/24- received an immediate response from the manager apologizing for the poor experience and was offered a complimentary gift card for my next visit. Appreciated the timeliness of them taking action and won't let this negative experience at the Vegas location outweigh my positive experience at the Culver City location especially after management made an effort to make me feel like a valued guest and welcoming of my feedback.
Got super excited when I saw there was a Lucille's in Vegas after visiting the one in Culver City, CA (went twice in three days it was soooo good). We don't have Lucille's in Seattle so I couldn't wait to eat here.
I ordered through Uber Eats and has my food delivered-- arrived within 45 minutes which was great. However, my order was beyond incorrect. And highly disappointing for $45. I ordered the smothered chicken which says it comes with mashed potatoes and roasted vegetables-- I ended up with coleslaw and cold French fries. Now if that wasn't bad enough... there was NO gravy for the chicken. So my chicken was "smotherless". Lucky there was a bbq sauce in the bag to go along with the bbq chicken sandwich I ordered my friend.
All in all, not a good experience and I don't know if I'd come here agai