I had a service at Pure and Simple a couple weeks ago. From the get go things were a bit strange and I am very unhappy with the experience.
Firstly when booking online it didn't give me an option to choose an aesthetician. I found this strange since I can book who my service is with at pretty much every salon/spa/health clinic around. It was okay for me since I hadn't been to pure and simple before so I didn't have a preference but if I was planning to return this would be an essential feature to online booking for me.
The aesthetician I ended up having was really disappointing. She gave me a really inappropriate massage going way too far down my chest than would ever be appropriate for a facial head/neck massage as part of a facial. She tugged at my hair during the head massage and without asking extracted my calcium spots with a needle during the treatment. She also used an exfoliation machine which was not part of the description of the facial and hurt quite a bit. At the end I felt uncomfortable from the massage and had oil nearly down to my belly button. To top it off before and after my treatment she continuously told me I needed microdermabrasian. She didn't base this on any other information about my skin and I felt like I was at a sales presentation.
I'd recommend talking to your staff about massages with facials as well as parameters about the elements of the service. I have had many facials in the past and never had these bad experiences. This was uncomfortable and inappropriate and if you're going to do anything other than a neck and head massage during a facial it should be asked beforehand.
I will not be returning to Pure and Simple again.